• Serve smarter with chat

    Save on manpower costs and commissions to OTAs with automated communication

  • An integrated chat platform that will power your business

    Our suite of solutions will boost productivity and increase guest satisfaction

    ANSWER ENQUIRIES

    Automated replies 24/7

    With Trabble Ask, you no longer have to spend time answering guest enquiries when a bot can do that automatically for you.

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    MANAGE BOOKINGS

    Bookings done on chat

    With Trabble Stay, guests can book directly on your website and FB chat as well as through OTAs like Hostelworld, etc.

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    SERVICE GUESTS

    Chat concierge

    With Trabble Play, you no longer need a front desk staff. We'll get you set up with the mobile-chat concierge and self check-in kiosk.

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  • Most operators are forced to part with a staggering 15%

    worth of commissions to OTAs.

    Direct is better. Convert potential guests directly at the point of their enquiry with our Chatbot Agent Platform.

  • We make it easy for you to engage with guests with Trabble Ask

    Save time and optimize labor in managing enquiries from multiple channels.

    Back-end agent platform

    We provide you a unified answering platform for all enquiries.

    • Aggregates enquiries from email, website and Facebook page
    • Respond to guest enquiries anytime, anywhere
    • Expand your communication channels to popular chat tools like line, telegram, wechat and more

    Enquiries auto-answered

    We automate replies for frequently asked questions.

    • Fully automated instant response to guest reservations, enquiries

    • 24/7 operation of chatbot to ensure continued engagement

    • Consistent level of great guest engagement

    FAQ Builder

    We take you through an easy process of setting up your bot with a customized FAQ Builder.

    • Customize your bot to align with your corporate image

    • Make your bot smarter and more robust instantly

  • On average, around 25%

    of operating costs goes to manpower.

    Save on manpower and let our chatbot provide automated instant response to guests’ questions. Integrated with the PMS, it covers bookings as well.

  • We help you run your front desk efficiently with Trabble Stay

    Achieve smoother day-to-day operations and cut down on man hours.

    Booking engine

    We ensure you get bookings from all channels, be it traditional, online, or from OTAs.

    • Online and traditional booking with the booking engine

    • Integration with OTA via Channel Manager (My Allocator)

    • Accepts payment through paypal and credit card and full payment process happens within chat interface

    • Guests are able to select rooms and make bookings of multiple properties

    Passport Scanner

    We make your front desk service smart when Checking In/Out guests with the passport scanner.

    • Auto extracts info from passport upon scanning

    • Auto imports info to PMS

    • Access card can be dispensed only upon checking in of guests

    Property Management System

    We let you manage your facilities easily from one place.

    • Quick & easy updates on room usage and status

    • Generate operations and management report for clarity & analysis

    • Transparent and easy management of payments and billings

  • 91% of guests now have higher expectations of services and this proportion is expected to grow.

    Let technology drive the intelligence in serving guests. Our chatbot concierge can provide quality service through machine learning.

  • We make your guests happier during their stay with Trabble Play

    Deliver quality friendly service and receive outstanding reviews from guests.

    Concierge on chat

    We’ll give your guest a warm welcome and directions on your behalf upon their arrival to the country.

    • Location awareness
    • Directions and cost by public transport or taxi
    • Taxi booking

      Local recommendations

      We provide your guests with tailored recommendations of where to go for food and attractions.

      • Customized curation of food and attractions nearby
      • Time and weather sensitive
      • Machine learning

      Ticket bookings

      We allow for your guests to book attraction tickets directly through chat.

      • Integrated with ticketing API
      • Secure payment checkout process within chat interface
      • E-ticket
    • 5footway.inn Hostel

      "Trabble has helped us convert more of our visitors viewing the website to eventually making a booking. We have seen significant increase in revenue thanks to their chat widget on our website and Facebook page."

      Emblem Hostel

      "Hiring english speaking staff in Japan has always been difficult and costly. With Trabble's chatbot, it helps automate guest enquiries and provide great service on chat. It is really good for engaging our guests."

    • We believe in collaboration

      That’s why we’ve partnered up with a few other technology providers to enable you to deliver the best end-to-end experience to your guests.

      Self Check-in Kiosk

      Reduce guests’ waiting time

      • Facial recognition functions

      • Dispensing of card keys

      • Scanning of passports

      • Making secure payments

      • Buying services

    • Manpower costs running too high?

      Drop us a line so we can give you the best price for a solution that suits your needs